As we continue to expand, Liveware ensures high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines.

Be part of our journey. Be part of our success!

We’re looking for a motivated and organized Broker Support Team Lead to work with our growing team in our beautiful office in Makati.

Responsibilities:

• End-to-end processing of advanced-level Australian mortgage applications with minimal broker intervention
• Accurate data entry, verification, and submission of home loan applications using various systems and tools
• Strong knowledge of lender forms, online applications, FHOG, Deposit Bond, Pricing, and Valuation processes
• Regular communication with lenders, solicitors, and Australian banks to push applications through to settlement
• Up-to-date understanding of Australian lender policies, procedures, and compliance requirements
• Ability to meet customer and broker SLAs while maintaining high accuracy in a fast-paced environment
• Oversight of team quality, attendance, and behavioral performance
• Use of quality scorecards and coaching to ensure team standards are consistently met
• Development and upkeep of SOPs, training material, and procedural updates
• Delivery of effective onboarding and ongoing training for new and existing staff
• Conducting performance reviews and one-on-ones to drive improvement and engagement
• High-quality collaboration with internal teams and offshore providers
• Proficiency in compiling reports from databases and presenting relevant insights
• Strong risk awareness and ability to develop contingency plans as needed
• Commitment to upholding company Core Values, Code of Conduct, and compliance standards

Requirements:

• At least 4 years of experience in the Australian Mortgage Industry
• At least 2 years in a leadership position
• Salestrekker CRM experience
• Experience using AOL
• Experience with Quickli
• CoreLogic experience preferred
• Professional written and oral English skills
• Strong interpersonal and communication skills
• Intermediate proficiency with Microsoft Word, Excel and Outlook
• Ability to successfully attend to tasks of some complexity with minimal supervision
• Ability to work under pressure to perform and reach individual and team KPIs
• Accuracy and efficiency in a high-volume, repetitive data entry environment
• Exceptional attention to detail
• Ability to handle and maintain strict confidentiality
• Knowledge of mortgages, loans and financial transactions (highly desirable)

What we offer:

• Competitive Salary
• HMO within the first month
• Additional paid vacation leave
• Monthly allowance
• Excellent professional development
• Hands-on support both locally and internationally
• Collaborative work environment and great work culture
• Be part of a fast-growing company

Want to know more about Liveware? Visit our website liveware.co

Please refer to job description.