Unity Communications BPO - CSR/TSR Lactation Consultant (Hybrid Setup)

BPO - CSR/TSR Lactation Consultant (Hybrid Setup)

Unity Communications

面議

现场办公 - 甲米地1-3 年經驗專科全職

職位描述

Coming from a family of midwives or knowing way too much about breast pumps isn't exactly something you bring up in job interviews. But here? It's everything.

Unity Communications is looking for a Lactation Consultant who gets the struggle. In this role, you'll serve as the voice of reassurance, the problem-solver, and the expert moms turn to when they need support. You'll guide mothers through the late-night pump struggles, the why isn't this working? moments, and the little victories that make it all worth it.

Make an impact one call, one message, one mother at a time. Apply today!

How You Spend Your Eight Hours

Provide empathetic customer support via Instagram and email, with occasional phone follow-ups for unresolved inquiries
Assist mothers with concerns related to our breast pumps (e.g., motor failure, clicking sounds, setup issues) and bottle warmers (e.g., charging issues, liquid leakage)
Review and analyze customer-submitted images or videos to accurately diagnose product issues and determine appropriate solutions
Offer guidance and troubleshooting to ensure mothers can effectively use our products to support their breastfeeding journey
Educate mothers especially new one son pumping frequency, correct positioning, and best practices to help them feel more confident
Collaborate with our team to enhance customer experience and refine support resources based on common concerns

What You Must Possess

Strong empathy and patience, with a passion for supporting mothers in their breastfeeding journey
Excellent communication skills, particularly in written formats (Instagram DMs, emails) and phone conversations
Certification in Lactation Consulting such as IBCLC or other recognized credentials (preferred)
Familiarity with breastfeeding and pumping personal experience is a plus
Customer service experience, ideally in a role requiring problem-solving and product troubleshooting
Attention to detail, especially when assessing product issues through customer-provided images and videos
Experience in healthcare settings (e.g., hospitals, clinics, maternal health centers) or a strong interest in maternal support
Ability to multitask and prioritize inquiries, ensuring that every mother feels heard and supported

What You Shall Receive

HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

Full-time position
Monday to Friday, 9 AM to 6 PM EST
Hybrid work setup with on-site training
PHP 29,000 to PHP 33,000 salary package

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.