•        escalations and follow up with the it system admin team as well as specific application team on pending high priority trouble tickets

•        maintain, update and implement the standard escalation procedures complete with notification matrix and escalation standards

•        create internal department documentation (mops, test cases) and faq's

·        bachelor’s degree / or any related field

·        can start asap

·        english skills

·        1-3 years’ experience with the migration servers

·        senior position