Responsibilities:

• Oversee and enhance the performance of call center representatives by developing, tracking, and monitoring their progress.
• Provide coaching and actionable feedback to improve performance.
• Analyze performance metrics to identify trends and areas for improvement.

Requirements:

• Proven experience managing a US Telco Sales Account.
• Strong command of English, with excellent written and verbal communication skills.
• Bachelor’s/College Degree is preferred.
• Flexibility to work various shifts, including graveyard shifts.
• Must be available to work on-site in Taguig.
• Immediate availability is preferred.

Please refer to job description.