Lead with Care: Achieve Work-Life Balance as a Team Leader in Patient Referral!

Are you looking for a job that values your time inside and outside of work? Join us as a Team Leader (Patient Referral Centre) and experience the balance you’ve been seeking! We prioritize work-life balance, ensuring that after your shift, your time is truly yours. No late nights or burnout—just the perfect balance between professional success and personal fulfillment. As a key part of our client’s Patient Referral Management Team, you’ll lead a group of dedicated Advisors, ensuring world-class patient care while driving process improvements. Your leadership will play a vital role in maintaining high-quality, patient-focused service, delivering efficiencies, and achieving KPIs, all while keeping patient and customer satisfaction at the forefront.

Job Overview

Employment Type: Full-time

Schedule: Mid Shift, Following the UK business hours (Monday to Friday, starts at 3:00 PM to 3:00 AM Manila time), Weekends off

Work Arrangement: Onsite; BGC, Taguig

Salary: PHP 50,000 to PHP 58,000

Exciting Perks Await!

• Day 1 HMO coverage upon regularization
• Competitive Package
• Prime office location in BGC (Easy access to MRT stations, restaurants, and banks)
• Mid Shift schedule
• Fixed weekends off
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Prescription for Success: Do You Have What It Takes?

• Minimum of 3 years of experience as a Team Leader in a BPO setting.
• Experience in the healthcare industry is a plus.
• Willing to work onsite in BGC.

What People See in You:

• A passionate and committed leader who motivates, builds confidence, and drives high-performance teams.
• A strong communicator, both written and verbal, able to engage with colleagues at all levels.
• A calm and efficient problem-solver, skilled in managing conflicts and handling pressure.
• A highly organized professional with excellent time management and prioritization skills.
• A team player, supportive, reliable, and approachable.
• A people-oriented leader who thrives in challenging situations and enjoys working with others.
• Honest, ethical, and confident in sharing valuable insights and innovative ideas.

Your Daily Tasks

• Oversee daily team operations, ensuring alignment with company processes and a strong focus on people management.
• Collaborate with the Operational Planning Team to book clinically validated appointments according to clinical priority and system guidelines.
• Work closely with business leaders to optimize operational and booking processes, meeting customer requirements and KPIs.
• Understand and support the Patient Care Advisor role, stepping in when necessary.
• Lead recruitment efforts, monitor attrition rates, and assist in workforce planning for future hiring needs.
• Deliver structured induction and training programs, ensuring all new hires understand company policies and procedures.
• Monitor KPIs and take corrective action to maintain individual and team performance.
• Oversee the annual appraisal process, incorporating personal development plans to support growth and progression.
• Maintain accurate training, appraisal, and personal development records for all team members.
• Enhance employee engagement by gathering feedback, fostering a positive team culture, and improving retention.
• Provide coaching and mentorship, helping team members develop their skills and careers.
• Compile and submit reports as required by the Head of Patient Services.
• Ensure prompt and accurate invoicing, with payments recorded and banked on the same day.
• Manage imaging data and report distribution, ensuring compliance with clinical priorities and contractual obligations.
• Respect patient customs, values, and beliefs, ensuring their preferences are considered in service delivery.
• Ensure compliance with ISO standards for information security management.
• Handle escalated disciplinary and grievance concerns, ensuring fair resolution.
• Report incidents and complaints in accordance with company policies.
• Lead and manage customer-focused teams, driving performance excellence in a BPO setting.
• Set clear objectives and communicate effectively to ensure team alignment.
• Maintain professionalism, demonstrating strong phone and email etiquette.
• Handle queries with sensitivity and efficiency, engaging with diverse individuals.
• Adapt to changing schedules, responding to business demands as needed.
• Ensure data protection compliance, maintaining security standards in the workplace.

About the Client: Partnering with a Healthcare Pioneer

You will be working with our client, InHealth Limited, the largest specialist provider of diagnostic and healthcare solutions in the UK. Guided by its mission to make healthcare better, the company helps transform the health industry by improving access, timeliness, and affordability of diagnosis and treatment for patients. Here, you will be surrounded by a unique team of seasoned industry professionals driven forward by care and passion. Everything you do is a step towards your long-term goals and a contribution to a better future for healthcare. Do the right thing for your career and start making an impact!

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!

Please refer to job description.