As a Community Manager, you will be integral to the growth, engagement, and support of our online community. In this role, you will develop and implement community strategies that foster a vibrant and interactive environment, driving user engagement and retention across our social media platforms, especially within our Facebook Group. This position requires a data-driven approach to community management, as well as an enthusiasm for building relationships and actively moderating discussions. If you’re passionate about community-building and committed to enhancing user experience, we’d love to connect with you!

Key Responsibilities:

• Community Growth & Engagement: Take ownership of community growth initiatives, focusing on increasing active membership and engagement within our social media platforms. Develop content calendars, engage users with posts, polls, and activities, and leverage analytics to inform and adapt engagement strategies.
• Content Moderation & User Interaction: Actively monitor and moderate discussions within comment sections and community posts to foster a welcoming and positive environment. Respond promptly and professionally to user inquiries, ensuring members feel supported and valued.
• Relationship Building: Cultivate meaningful connections with community members, identifying and addressing key areas of interest, recurring questions, and feedback. Create a sense of belonging by interacting regularly with users, acknowledging contributions, and maintaining transparency in all communications.
• Data Reporting & Insights: Provide daily and weekly community reports, analyzing user engagement, sentiment, and overall growth metrics. Identify trends, track KPIs, and present actionable insights to internal teams, helping shape content, product development, and user engagement strategies.
• Internal Collaboration & Advocacy: Act as the voice of the community, collaborating with product, marketing, and customer support teams to share user feedback, advocate for community needs, and enhance the overall player experience.
• Community Guidelines & Compliance: Maintain and enforce community guidelines, ensuring that interactions remain safe, respectful, and in compliance with platform standards. Update guidelines as needed to adapt to community growth and evolving standards.
• Event Coordination: Organize and host virtual community events, including Q&As, live chats, and other engagement activities. Coordinate with internal stakeholders to plan and execute events that build a stronger connection with the brand and enhance community loyalty.

Qualifications:

• Proven experience as a Community Manager or similar role, ideally in the gaming, social media, or digital content industries.
• Proficient in community management tools, social media analytics, and reporting software (e.g., Facebook Analytics, Sprout Social, Hootsuite).
• Strong understanding of online community dynamics and best practices for fostering engagement.
• Excellent communication and interpersonal skills, with a professional approach to moderating and handling sensitive issues.
• Analytical mindset with experience in tracking KPIs, interpreting engagement data, and using insights to drive improvements.
• Familiarity with organizing and hosting online events and a keen eye for creating memorable user experiences.

Please refer to job description.