Balance the Process, Balance Your Life

At Emapta, we don’t just offer jobs—we build careers. As a global outsourcing company, we empower top talent with world-class tools, international exposure, and a supportive, people-first culture. From startups to Fortune 500s, our partners trust us to deliver excellence, and we trust our people to lead the way. With hybrid flexibility, endless learning opportunities, and a culture built on collaboration and innovation, Emapta is where passionate professionals thrive. Join a company that’s redefining success—globally competitive, locally grounded, and always future-ready. This is more than work. This is your era.

Job Description

As a Continuous Improvement Specialist, you will develop and maintain policy and process documentation, ensuring seamless operations. You will lead process redesign workshops, manage change initiatives, monitor performance, and drive improvements. Collaborating with stakeholders, you’ll define metrics, enhance workflows, and implement strategic solutions that optimize efficiency and elevate business operations globally.

Job Overview

Employment Type: Full-Time

Shift: Semi-Flexi, Weekends off

Work Setup: Hybrid, NCR

Exciting Perks Await!

• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Metro Manila (Easy access to MRT stations, restaurants, and banks)
• Semi-flexible shift schedule
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Bachelor’s degree in Industrial Engineering or a related field.
• Minimum of 3 years of experience in process mapping and business process reengineering.
• Must have experience in process automation projects or involvement in process automation initiatives.
• Proven expertise in process transformation using methodologies such as Lean Six Sigma, Kanban, and Agile.
• Proficiency in process tools such as Visio, Draw.io, or similar applications.
• Advanced skills in Microsoft Word and Excel.
• Excellent communication and stakeholder management abilities.

Preferred Qualifications

• 2 years of experience in staff outsourcing or business process outsourcing.
• 2 years of experience managing operational or project budgets.
• 2 years of experience developing and validating business cases, including assessing investment value.
• 2 years of experience delivering presentations to senior management.
• 2 years of experience managing vendor contracts and relationships.
• 2 years of experience working within a Program Management Office (PMO) environment.

Your Daily Tasks

• Act as a Project Manager for tactical initiatives and process improvement projects, including but not limited to:
• Managing process changes
• Leading process redesign workshops
• Educating business users on managing and operating business processes
• Monitoring, measuring, and providing feedback on process performance
• Facilitating process workshops to elicit requirements and collaborate with users
• Foster self-development and build effective relationships within the team.
• Provide proactive information, advice, and expertise to stakeholders.
• Listen and respond to team concerns while addressing performance feedback.
• Develop plans to capitalize on personal strengths and address improvement areas.
• Anticipate and respond to business needs while adapting to change and challenges.

Essential Responsibilities

• Design and redesign integrated workflows and processes that enable fast, simple, and reliable transactions for internal and external clients.
• Identify, assess, and resolve business process issues, from simple inefficiencies to complex operational gaps.
• Ensure cross-functional alignment by effectively communicating with stakeholders to understand requirements, goals, and process design approaches.
• Drive process improvements to meet the evolving needs of both the client and the business.
• Collaborate with stakeholders to define metrics and implement reporting systems for designed processes.
• Work closely with teams to ensure clear and rapid implementation of agreed processes.
• Utilize best practices and tools to document current-state ("as-is") and design future-state ("to-be") processes as needed.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta offers stability and career advancement in a globally connected work environment. With competitive compensation, international clients, and a culture focused on innovation and collaboration, we provide the platform for your success. Step into a future filled with possibilities—apply now and be part of the #EmaptaEra!

Please refer to job description.