Secret 6 Player Support Specialist (Project-Based)

Player Support Specialist (Project-Based)

Secret 6

Negotiable

Hybrid - Pasig1-3 Yrs ExpDiplomaContract

Job Description

Hello adventurer!

We need your help to make gamers' lives better and easier!

We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist!

Your day at work will consist of:

Handling customer messages via online channels (i.e. chat, email) and providing the appropriate solutions and alternatives, following up to ensure resolution
Identifying and assessing customer needs, to achieve satisfaction
Building friendly relationships and trust with customer accounts through open and interactive communication

Sounds interesting? If yes, read on!

You are a perfect match for us if you have previous experience in a customer-facing position and a deep passion for video games. You should know English fluently (C1/C2) and be located in Manila.

Requirements

Customer service experience, preferably from an international organization.

Strong command of the English language

Inclination to games as you'll be supporting gaming project/s

Amenable to work on a project-based contract (3 months)

Willing to report onsite on Day 1 for the HR orientation and claiming of company device/s

Benefits

International and multicultural environment - seriously, think about any nationality and you will find its representative at Testronic
Friendly and open-minded teams - we will support you, make you laugh, and help you level up your career
Fully remote job - you can work from any place within Manila
Informal and casual environment, far from corporate standards
Stable employment and professional growth in an international environment
Online training platforms and workshops to level you up
Community of people who understand and share your passion for games