Customer Service Representative

114 ompany

HK$12-13K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
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Remote Details

Open Country：Hong Kong

Language Requirements：English | Chinese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Benefits

  • Employee Recognition and Rewards

    Performance Bonus

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Provide accurate information and helpful solutions to resolve customer issues and complaints.
  • Ensure customer satisfaction by building rapport and establishing positive relationships.
  • Manage and update customer accounts, including processing orders and tracking shipments.
  • Collaborate with cross-functional teams to address customer needs and improve overall customer experience.

Requirements

  • At least 2-year degree in any field
  • Minimum 2 years of experience in customer service
  • Strong communication and problem-solving skills
  • Ability to work well in a team
  • Excellent time management and organizational skills
  • Proficient in using computer systems and software
  • Positive and friendly attitude towards customers
  • Ability to handle difficult or irate customers effectively
  • Flexibility to work in shifts and weekends
  • Attention to detail and accuracy
Customer ServiceEnglish Language
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HR Manager114 ompany

Posted on 18 August 2023

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