FILINVEST COMPANY: CORPORATE TECHNOLOGIES, INC.

JOB SUMMARY:

The Associate, IT Application Support is responsible in providing technical support to end users with the operation and functionality of software applications. Duties includes implementation/roll-out, optimizing software application performance, installing updates, and performing debugging procedures. He/She responds to technical problems that occur abruptly and require immediate solutions.

DUTIES AND RESPONSIBILITIES:

TIME ALLOCATION (PERCENTAGE)

Description Of Functions

1. Provides Implementation/Roll-out Support

Provide support in delivering the system into production via established changed management/version control processes.

Provide support to users during system roll-out.

Adheres to group standards and drives compliance across the group.

2. Provide Maintenance Support

Prioritize and resolve day-to-day system issues and client requests according to standard processes.

Provide alternative solution or workaround, as needed.

Monitor and manage SLAs.

Initiate service improvement actions.

Effectively manage client expectations and escalate where appropriate.

Escalates Very High (VH) failures and severe performance issues, and endeavors resolution of critical issues.

TECHNICAL COMPETENCIES AND SKILLS: List down specific skills, knowledge and abilities required by the job.

• Problem-solving skills identifies and resolves problems in timely manner, gathers and analyzes information skillfully, develops alternative approaches and ideas.
• Communication skills writes clearly and informatively, speaks clearly.
• Customer service skills can respond effectively to inquiries or complaint, can apply effective interpersonal skills.
• People management skills can keep the team motivated and maintain positive and productive work environment.
• Planning skills can effectively identify tasks, organize, assign work based on competency of resources in order to accomplish goals.
  
  
  

EDUCATION, TRAININGS, LICENSES REQUIRED:

EDUCTIONAL ATTAINMENT

College degree preferably in Computer Science, Computer Engineering, BS Information Technology (or related 4-year course)

Work Experience

• Minimum of 1-year experience supporting application systems.
• Minimum of 1-year experience in VB.NET and MS SQL/MySQL.
• Experience in one or more of the following technologies will be an advantage: HTMLS, Cascading style sheet (CSS), Adobe ColdFusion 10, Delphi Programming Language, Java/PHP Scripting.
• Exposure to delivering enterprise level business wide support services.