CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely fashion.

Responsibilities:

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.

Qualifications:

• Open to College Graduates (No BPO Experience required)
• Open to Undergraduates (with relevant work experience at least 6 months to 1 year)
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

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• HMO on day 1 (₱400K Principal, Maxicare, ₱150K 2 Free dependents)
• 18% Night Differential
• IPB and MIPB (Annual Individual Performance Bonus/Monthly Individual Performance Bonus)
• Leave credits available (10SL,15VL)
• Life Insurance
• Retirement Plan
• Christmas Bonus

Please refer to job description.